Frequently Asked Questions Get answers to typical questions about MSEDP's on-site technical support, remote computer repair and scheduled computer maintenance services. Don't hesitate to contact MSEDP Tech Support with any additional questions or to schedule an appointment for computer repair, computer consulting or any tech support need.
1. DO YOU OFFER TECHNICAL SUPPORT FOR EQUIPMENT LIKE OURS?
We support Windows PCs of all makes and models, desktop or laptop—from individual units to large networks.
2. DO YOU PROVIDE COMPUTER TECH SUPPORT IN OUR AREA?
MSEDP offers on-site PC repair, network support and computer consulting for all of Long Island and the New York tri-state area. Our headquarters are on Long Island in Deer Park, New York in western Suffolk County. Businesses outside of our onsite technical support area enjoy our online computer support—remote computer repair via secure internet connection.
3. WHAT ARE YOUR QUALIFICATIONS?
MSEDP has been providing computer technical support services since 1978. Our loyal clientele in the New York tri-state area represent a variety of businesses—from small professional offices to local retailers to larger industrial companies.
We employ a full-time staff of our own technical support technicians who are trained in computer repairs and computer maintenance and well as in network support, server administration and computer consulting. Our Long Island virus removal experts and Long Island data recovery technicians are the best in the business. Plus, we can leverage the experience of the staff in our other divisions, including software programmers and web developers.
For our technical support staff, we seek out dedicated PC repair professionals who know that courteous service is as important as technical support skill. Our tech support team will help you understand your computer problem and the solution, and they'll be with you every step of the way.
4. WHAT'S THE COST?
MSEDP Technical Support is happy to offer a variety of computer maintenance service options to suit your needs. We provide on-site tech support / network support plus remote computer repair as well as our popular scheduled computer maintenance program to keep trouble at bay. For a quote, please call 631-761-7600 or 877-543-2420 or send an email to info@msedp.com.
5. HOW DOES ONLINE COMPUTER SUPPORT WORK?
We employ remote access technology that allows our remote computer repair technicians to work directly on your computer screen for a single session from our offices—without having to dispatch a computer repair technician to your site. Our software enables the technician to access your machine through a secure online connection. You can watch as our tech support specialist controls your mouse to perform your computer repairs. Our technician will be sure to answer your technical questions.
6. IS REMOTE COMPUTER REPAIR SAFE?
The online computer support connection is completely protected using industry-standard encryption (128-bit). You initiate the technical support session and can terminate it at any time. During the process, our technicians perform only the requested services. Once the session is closed, it can only be reopened by you. We use industry-standard software that has been time tested.
7. WILL PC REPAIR TAKE LONG?
In most circumstances, we can fix your computer within 45 minutes to an hour. If you pre-purchased computer technical support hours, any unused time will be applied toward future tech support should you need it. The time it takes to perform computer repairs depends on many variables (operating system, software version, etc.). However, the skill of our technicians helps keep PC repair time to a minimum, and our advanced diagnostic tools help get to the source of the problem fast. We would need specific information on your PC repair problem to provide you with an estimate. Call us and we'll be glad to help!
MSEDP Technical Support Business Computer Repairs / Network Support / Computer Consulting / Computer Maintenance 877-543-2420 or 631-761-7600
Call for on-site computer tech support in New York or on Long Island or for remote computer repair service anywhere.
PC Repair & Technical Support, Computer Maintenance, Installations & Upgrades, Network Support, System Security, Data Back-up, Data Recovery, Virus Removal, Computer Consulting, Equipment Recommendations, Online Computer Support
